Higher education service quality, student satisfaction and loyalty
نویسندگان
چکیده
منابع مشابه
Service Quality and Customer Satisfaction in Higher Education in Pakistan
Customer service and quality are driving forces in the business community. As higher education institutions strive for better service quality, the assessment of educational service quality is required to provide feedback. This study analyzes the relationship between service quality and its dimensions that lead to customer satisfaction in higher education. The sample was drawn from 22 different ...
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ژورنال
عنوان ژورنال: Quality Assurance in Education
سال: 2019
ISSN: 0968-4883,0968-4883
DOI: 10.1108/qae-01-2019-0003